Milkyway
Shopify App

Milkyway is available on Shopify App Store now. It has a free plan and you can install the app directly from Shopify App Store by typing "Milkyway" or on this page: https://apps.shopify.com/milkyway-delivery

Milkyway is compatible with Shopify stores, and you can install Milkyway - Delivery + Returns app directly from Shopify Apps Store.

You can request delivery through Milkyway app or by contacting Milkyway Customer Support team and providing delivery details. You can email us or chat through the Live Chat on your Shopify dashboard.

All your "Local Delivery" orders are automatically synched with Milkyway app, You can simply open the Milkyway Orders page to find local delivery orders and request a service.

Another way to request a delivery service would be by following these steps on Shopify Orders page :
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1. Open Shopify Orders page.
2. Choose the Order you want to fulfill through Milkyway app and prepare the package.
3. Click on More Actions button on the right top corner of the page and choose Milkyway app.
4. Click on green "Request Delivery" button. A small pop up window appears in the center of your screen to choose the pickup location, delivery type (Now or Scheduled) and local delivery date and time. 
5. Click on “Ready for delivery” button to request a delivery through the app.

Milkyway software finds the closest driver to the pickup location and assigns them to your order. The driver will be at pickup location in as fast as 10 minutes.

You and your customer will receive tracking link via text message as soon as you submit the delivery request through app. You will receive text updates and the "photo proof" of the drop-off spot when package is successfully delivered. 

Absolutely! You can leave any instructions for the driver by adding it to Notes section on the Shopify Order page. Simply click on the “pencil” icon and type any instructions in the Notes box and save it. Just make sure to leave notes before requesting local delivery through Milkyway Delivery app.

You can also leave customer phone number in the “Notes” section for the driver to contact the customer when arrived at drop-off location. If you already requested delivery through the app, and forgot to mention instructions or customer provided instructions later on, please email us at Support@milkywaydelivery.com and our customer support team will update the driver about the instructions.

Milkyway offers a free plan for your Shopify store, so you can start using our local delivery and return services without hesitation.

‍How it Works?
Free Plan: Get started with our free plan to experience the ease of Milkyway.

‍$9.99 Per Delivery/Return: A low, flat fee of $9.99 is applied only when you request a local delivery or return service.

‍Transparent Billing: You can see all usage fees in your Shopify Billing account detailing your delivery and return activity, with the total cost based on the $9.99 per service fee.

Learn more about our pricing on this page: Shopify App Pricing

You will receive tracking link through text message as soon as the delivery request is submitted. Your customers can opt in to receive a tracking link via text message by leaving their phone number on your Checkout page.

The fixed fee is $9.99 per delivery service within 10 miles of your "fulfillment center".

Protection plan covers your packages for up to $2,000 (based on the specific amount in your subscription plan) in case of loss or damage during delivery or return process through Milkyway.

This optional protection provides peace of mind, knowing your valuable items are secured throughout the delivery process.

If the item(s) is damaged or lost, Merchants must file claim within five (5) days of the delivery request date.

The Package(s), together, per trip
1. may not be greater than 30 pounds
2. must fit comfortably in the trunk of a mid-size motor vehicle
3. may not have a total value greater than $2,000 to qualify for our Protection Policy.
4. Should not include any prohibited items.
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Before sending it you must prepare and securely close and seal the Package(s) for safe delivery.