Last updated November 17, 2024
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You may not authorize third parties to use your Account to access and use the Milkyway Delivery Platform and Services. You agree to comply with all applicable laws when accessing or using the Milkyway Delivery App or Website, and you may only access or use the Milkyway Platform for lawful purposes.

You may not in your access or use of the Milkyway Platform cause nuisance, annoyance, inconvenience, or property damage, whether to Service Providers or any other party.

‍Prohibited Items
‍You may not access the Milkyway Platform or use the Delivery Service to send or receive any Prohibited Items. Prohibited Items include, but are not limited to:
Illegal items;
Firearms, weapons, ammunition, and their parts;
Highly perishable food or beverages (e.g., raw meat or dairy products);
Pharmaceutical products, over-the-counter medications, vitamins, or supplements;
Recreational drugs, drug paraphernalia, or tobacco products;
Cash, lottery tickets, or transferable securities;
Dangerous or hazardous items, including explosives, items that are poisonous or flammable (e.g., paints or adhesives containing a flammable liquid), substances and materials identified in the Hazardous Materials Table in 49 C.F.R section 172.101, or materially determined to be hazardous under 49 U.S.C. section 5103 et. seq. and transported in a quantity requiring placarding according to regulations prescribed under 49 C.F.R, Subtitle B, Chapter I, Subchapter C, hazardous waste (e.g., hypodermic needles), or medical waste;
Stolen goods;
Fragile items;
Sexual aids; obscene or pornographic material;
Regulated species (e.g., noxious weeds, prohibited seeds), or animal parts, blood, or fluids;
No item should be transported or shipped by or on behalf of any governmental authority.
Any items for which you do not have permission to send.

The above list of Prohibited Items is not exhaustive. Milkyway retains the discretion to prohibit additional items that are not on the above list.  

‍Package Restrictions
‍The Package(s), together, per trip, (i) may not be greater than 30 pounds, (ii) must fit comfortably in the trunk of a mid-size motor vehicle, and (iii) may not have a total value greater than $2,000.

Before sending it you must prepare and securely close and seal the Package(s) for safe delivery.

‍Refusal or Rejection of Deliveries
‍At a Service Provider’s sole discretion, a Service Provider may refuse to pick up or deliver the Package(s), or cancel the delivery after acceptance for any reason; provided at all times, Service Providers must comply with the Community Guidelines.

Delivery and Not Deliverable Packages
‍Suppose the Driver cannot complete the delivery because, for example, the Package Recipient is not at the delivery location to accept the delivery. In that case, the Driver may attempt to arrange for the return of the Package to you (or Sender). You acknowledge and agree that you may be charged for any costs associated with a delivery failure or a return delivery.  

If the Driver cannot return the Package, you acknowledge and agree that the Package may be left at the original pickup location or at the delivery location. To the extent feasible and if you request, Milkyway will also attempt to facilitate an exchange of the undelivered Package between you and the Driver.  

You acknowledge and agree that you may be charged additional fees concerned with the return, redelivery, or disposal of your Package.

‍Package
‍Where a Package Recipient is arranging for package delivery from a Package Sender via Milkyway, the Package Sender will receive a Package Sender Notice, which will allow them to contact the Service Provider to arrange for Package pickup. (The Package Recipient Notice and the Package Sender Notice are referred to together as the "Package Notice.”) The Package Recipient will receive a message from Milkyway notifying them that they will be receiving a Package via Milkyway, and the message will provide them the opportunity to contact the Service Provider to arrange for Package delivery (the "Package Recipient Notice"). For Package Notices going to existing Milkyway users, the Package Notice may be a push notification, or an SMS message, depending on their app user preferences.  

For Package Senders or Package Recipients who are not existing Milkyway users, the Package Notice may be an SMS message from Milkyway, which the Package Sender or Package Recipient receives, if applicable, under the following terms: Package Recipient or Package Sender can cancel the SMS service at any time by texting "STOP" in response to the SMS message from Milkyway. After sending the SMS message "STOP" to Milkyway, Milkyway will send the Package Recipient or Package Sender an SMS message to confirm that they have been unsubscribed. After this, they will no longer receive SMS messages from Milkyway. If the Package Recipient or Package Sender experiences issues with the messaging program, they can reply with HELP for more assistance.

Every Sender must know and comply with the restrictions contained herein and all applicable federal and state laws relating to the items included in their package.  

MILKYWAY WOULD TAKE NO LIABILITY OR RESPONSIBILITY IF ANY PROHIBITED ITEMS WERE INCLUDED IN ANY PACKAGE OR THE SENDER’S FAILURE TO COMPLY WITH ALL STATE AND FEDERAL LAWS.  

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