Take a look at the frequently asked questions.

Traditional shipping can leave you and your customers waiting for days and even not deliver the packages at all. Here's how it can hurt your business:
‍Slow Delivery (3-4 days): Customers expect fast delivery, especially when you have a local physical store. Traditional carriers often take days, and often don't deliver on weekends.

‍Lengthy Returns (2+ weeks): With slow return options, customers take longer to send items back. This ties up your inventory for weeks, limiting your ability to sell those items again to customers that actually need them.

‍Milkyway offers a game-changing alternative:

‍Ultra-Fast Delivery & Returns: Experience delivery and return times that are up to 10x faster than traditional methods. This means happier customers and quicker inventory turnover.

‍Same-Day & Weekend Options: Cater to modern customer expectations with same-day and weekend local delivery and return options.

‍Competitive Rates: Enjoy these benefits at rates comparable to traditional carriers, without any surcharges or hidden fees.

Faster Inventory Turnover, More Profit
‍
‍Faster delivery and returns directly impact your bottom line:
‍Reduced Out-of-Stock Situations: Get products back into your stock faster, minimizing out-of-stock occurrences and lost sales.

‍Optimized Inventory Levels: Free up capital tied up in excess inventory. Use that capital to invest in high-demand items or new trends.

‍Improved Customer Satisfaction: Faster service keeps customers happy and coming back for more.

Apparel Businesses
‍Efficient inventory management is the backbone of any successful apparel business. It helps you avoid two key problems: overstocking and stockouts.

‍The Pitfalls of Overstocking
Tied-up Capital: When you hold onto too much inventory (SKUs - Stock Keeping Units), your money gets locked up in those items. This limits your ability to invest in popular products or explore new trends.

‍Missed Opportunities: Overstocked items can take up valuable storage space, making it harder to stock the in-demand items your customers are looking for.

‍The Challenge of Stockouts
Lost Sales: Running out of popular items can lead to frustrated customers who take their business elsewhere.
‍
‍Long Lead Times: Replenishing stock often takes time, especially with overseas manufacturing. This can leave you waiting weeks or even months to meet customer demand.
‍
Faster inventory turnover period:

Free Milkyway app is available on Shopify App Store now. You can install the app directly from Shopify App Store by searching Milkyway or on this page: Shopify App Store

After installing the Milkyway app make sure to activate the "Local Delivery" option on Shopify Settings page and set the local delivery fee you want your customers to pay. You can set any delivery fee on Shopify Settings page.

We're here to help if you have any questions about the Shopify Settings or Local delivery setup.

All your "Local Delivery" orders are automatically synched with Milkyway app, You can simply open the Milkyway Orders page to find local delivery orders and request a service.

Another way to request a delivery service would be by following these steps on Shopify Orders page :
‍
1. Open Shopify Orders page.
2. Choose the Order you want to fulfill through Milkyway app and prepare the package.
3. Click on More Actions button on the right top corner of the page and choose Milkyway app.
4. Click on green "Request Delivery" button. A small pop up window appears in the center of your screen to choose the pickup location, delivery type (Now or Scheduled) and local delivery date and time. 
5. Click on “Ready for delivery” button to request local delivery through the app.

Milkyway software finds the closest driver to the pickup location and assigns them to your order. The driver will be at pickup location in as fast as 10 minutes. You and your customer will receive tracking link via text message as soon as you submit the delivery request through app. You will receive text updates and the photo proof of the drop-off spot when package is successfully delivered. 

We make it easy for your local customers!
‍
‍Here's how to initiate an in-store return:
1. Visit the Milkyway Orders Page: Head over to our Milkyway Orders page and find the order you want to return.
‍
2. Request a Return: Simply click the "Request Return" button for that specific order.
‍
3. Choose Return Details: Select a convenient date and time for your customer to return, and include any specific instructions you might have for the driver (e.g., leave the package at store's back door).
‍
4. Confirm Return: Once you've reviewed the details, click the "Request Return" button again to finalize your request.
‍
5. We'll Take Care of the Rest: One of the drivers will promptly pick up the package from your customer's doorstep and return it to the designated store or warehouse from which it was originally dispatched to the customer.

During the return process you and your customer receive text message updates and the link to the tracking page.

You can experience on-demand fast delivery service even when your customer places order outside of your Shopify store (over the phone, text message or email).

Simply click on the chat bubble on your Shopify dashboard and share the delivery details with Milkyway customer support team. They will take care of it right away!  

Absolutely! You can leave any instructions for the driver by adding it to Notes section on the Shopify Order page. Simply click on the “pencil” icon and type any instructions in the Notes box and save it. Just make sure to leave notes before requesting delivery through Milkyway Delivery app. You can also leave customer phone number in the “Notes” section for the driver to contact the customer when arrived at drop-off location.
 
If you already requested delivery through the app, and forgot to mention instructions or customer provided instructions later on, please email us at Support@milkywaydelivery.com and our customer support team will update the driver about the instructions. 

Milkyway offers a free plan for your Shopify store, so you can start using our local delivery and return services free of charge.

‍How it Works?
Free Plan: Get started with our free plan to experience the convenience of Milkyway App.

‍$9.99 Per Delivery/Return Service: A low, flat fee of $9.99 is applied only when you request a local delivery or return service for customers within 10 miles of your "fulfillment center". We provide long-distance delivery service to locations up to 50 miles away from "pick-up location". The fees are different for deliveries over 10 miles distance. Please reach out our Customer Support team to learn more about long distance delivery fees.

‍Transparent Billing: You can see all usage fees in your Shopify Billing account detailing your delivery and return activity, with the total cost based on the fee per service.

Learn more about our pricing on this page: Shopify App Pricing

At Milkyway, we keep you informed every step of the way. No need to log in or search for information – the tracking link is delivered straight to your phone for effortless monitoring.

Here's how to track your delivery or return request:
‍
‍Merchants
Effortless Tracking: As soon as you submit a delivery or return request, you'll receive a tracking link directly via text message. This allows you to conveniently monitor the status of your package in real-time.

‍Customers
Opt-in for Tracking: During checkout, your customers can choose to receive a tracking link via text message by adding their phone numbers. This empowers them to track their package's progress and anticipate its arrival in real time.

Milkyway keeps things easy on your budget. You can start with our free Shopify app plan with a pay-as-you-go structure.

There are no hidden fees or surprise charges – you only pay when you use our local delivery or return service.
‍
‍Here's how it works:
Low, Flat, Transparent Fee: Every time you request a delivery or return, a fixed fee of $9.99 usage fee is automatically added to your Shopify bill.

‍Seamless Billing: No need to worry about invoices or managing separate accounts. The fee is conveniently added to your existing Shopify billing cycle.

At Milkyway, we prioritize the safe delivery of your packages. Our drivers follow your instructions (if any) and take a photo of the drop-off location for added security when package is delivered.

We offer an optional package protection plan for small fee of $1.99 per package and will reimburse the package value based on the subscription plan you enrolled in. Protection plan covers your packages for up to $2,000 (based on the specific amount for your plan) in case of loss or damage during delivery or return process through Milkyway.

This optional protection provides peace of mind, knowing your valuable items are secured throughout the delivery process.

If the item(s) is damaged or lost, Merchants must file claim within five (5) days of the delivery request date.

To ensure smooth and efficient deliveries through Milkyway, we kindly ask that your packages adhere to the following guidelines:
‍Weight Limit: Each package, or the combined weight of all packages per trip, cannot exceed 30 pounds.
‍
‍Size Restriction: The package(s) should comfortably fit within the trunk of a standard mid-sized car.

‍Value and Protection: For your package to qualify for our complimentary protection plan (covering up to $2,000), the total value of all items within the package(s) cannot exceed $2,000.

‍Packing Tips: Remember to review list of prohibited items to avoid sending them in your packages.