Last updated November 17, 2024
This Privacy policy describes how MILKYWAY X, INC. (the "MILKYWAY", "MILKYWAY DELIVERY APP", “Site” or “We”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site and Milkyway Delivery app on Shopify.
Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at support@milkywaydelivery.com or through the Contact Us webpage on milkywaydelivery.com
Milkyway Delivery Shopify App
This privacy policy describes how Milkyway Delivery ("we") collect, use, and disclose your personal information when you use our Shopify app, Milkyway Delivery ("the app").
What information do we collect?
We may collect the following personal information from you:
Account information: Your name, email address, and Shopify store ID.
Usage information: How you use the app, such as the features you access, the pages you visit, and the orders you deliver.
Device information: The type of device you use to access the app, such as your IP address, browser type, and operating system.
Customer information: The names, addresses, and phone numbers of your customers.
How do we use your information?
We use your personal information to:
Provide and improve the app.
Facilitate the delivery of orders.
Prevent fraud and abuse.
Communicate with you about the app.Comply with legal requirements.
Update your customers about the status of the delivery.
How do we share your information?
We may share your personal information with the following third parties:
Shopify: To facilitate your use of the app and to process orders.
Delivery drivers: To deliver orders to your customers.
Service providers: To help us provide and improve the app.
Law enforcement: To comply with legal requirements.
Your choices
You have the following choices regarding your personal information:
You can choose to not use the app.
You can choose to delete your account and all of your associated data.
Security
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission is 100% secure.
Changes to this privacy policy
We may update this privacy policy from time to time. If we make any material changes, we will notify you by email or by posting a notice on the app.
Contact us
If you have any questions about this privacy policy, please contact us at Support@milkywaydelivery.com
Effective date
This privacy policy is effective as of November 17, 2024.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Device information
Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: might be shared with our third-party Business Partners.
Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Order information
Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection: collected from you.
Disclosure for a business purpose: shared with our payment processors.
Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.
Minors
The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or another lawful request for information we receive, or to otherwise protect our rights.
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
Using Personal Information
We use your Personal Information to provide our services to you, which include: offering SERVICES, processing payments, shipping and fulfillment of your order, and keeping you up to date on new services, and offers.
California Consumer Privacy Act (CCPA)
MILKYWAY does not sell your data. If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.
If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance, whether it’s their first time visiting or if they are frequent visitors.
Reporting and Analytics
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Complaints
As noted above, if you would like to make a complaint, please contact us by e-mail.If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority.