Instant Delivery and Returns
for Your Local Customers
Milkyway makes affordable same-day local delivery accessible to your e-commerce brand, leveling the playing field with larger competitors.
Why Milkyway?
Affordable Service Fee
$9.99 fixed fee per local delivery and return service within 10-mile radius and custom delivery fee for services up to 50 miles. No hidden fees or surcharges will surprise you. On Shopify Billing page you can see all usage fees anytime.
Super-fast Delivery Speed
Shoppers today expect instant gratification, why make them wait? With Milkyway’s same-day delivery service, you can fulfill online orders in hours, not days. Unlike slow, outdated shipping options, Milkyway offers instant local delivery—even on weekends and holidays.
Advanced Order Tracking
With our real-time tracking page, you and your customers get full visibility from pickup to doorstep - no more uncertainty, no more shipping-related questions. With Milkyway you'll reduce “Where’s my order?” inquiries, freeing up your and you team's time.
Package Protection Policy
Give your customers peace of mind while protecting your business. This coverage safeguards your shipments whether during delivery or returns up to $2,000 per package. If something goes wrong, our hassle-free claims process makes it easy to receive a full refund within 1 business day.
Flexible
On-demand local delivery and doorstep returns within a 50-mile radius of any location you operate in all 50 states.
Pick your pricing – absorb, split, or pass through the flat-rate fee. You keep the margins you need.
Any time window – two-hour on-demand rush or scheduled daily sweeps; you choose per store.
Multi-location friendly – one dashboard to manage every storefront and warehouse, coast-to-coast, while staying hyper-local to your customers.
Sustainable
Shorter routes, reusable totes, lower emissions—all inside that same 50-mile radius, across every U.S. state.
Shortest-mile routing – nearest vetted driver picks up, trimming carbon miles up to 35 % vs. national carriers.
Tote-to-door delivery – reusable totes replace single-use boxes, cutting packaging waste.
Fast local returns – same-day pickup means faster restock and fewer damaged items - no matter which state the store is in.
All-in-One
Local delivery, returns, live tracking, and package protection—streamlined in a single Shopify app for stores nationwide.
Local ≤ 50 mi coverage – two-hour drop-offs and door-step returns from any of your U.S. stores or warehouses.
Real-time visibility – tracking page, SMS updates, and photo proof-of-delivery.
Built-in safeguards – every parcel is protected up to $2K, whether traveling five blocks in Brooklyn or twenty miles in Boise.
Shopify Dashboard Extension
Offer two-hour local delivery and doorstep returns without ever leaving Shopify.
Increase customer loyalty and trim fulfillment costs by managing every local drop-off and return directly inside your Shopify Admin.
Simple & Reliable
Go live in minutes - no code, no new tabs. Toggle Local Delivery in Shopify Settings and you’re ready.
Manual or auto-dispatch: open an order and schedule the drop-off with one click, or let Milkyway automatically send a driver when a qualifying local order lands.
Flat, transparent rates – predictable fees; zero fuel or weekend surcharges.into each order.
On-Demand & Schedule
Turn your Shopify dashboard into a local-logistics command center.
2-hour on-demand or scheduled windows set per store and warehouse.
Doorstep returns pickup – one click triggers a same-day driver and auto-initiates restock.
Faster feedback loops – quicker deliveries and returns lower inventory drag, cut stockouts, and increase operational cost savings.
How to Use Milkyway App?
Milkyway lives inside your Shopify Admin—no extra log-ins, no tab-switching. You can let it auto-dispatch every eligible local order or trigger a pickup manually in seconds.
Option 1. Auto-Dispatch (Set-and-Forget)
• Toggle “Auto-Dispatch” in Milkyway Settings.New local orders (≤ 50 mi) are instantly routed to the nearest driver.
• Customers receive real-time tracking; you get proof-of-delivery photos in the order timeline—zero clicks after checkout.
Option 2. Manual Dispatch (On-Demand)
• Open Milkyway → Orders in Shopify.
• Select the order(s) and verify the package is ready.
• Click Request Delivery, choose pickup window and drop-off time, then submit.
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